Privacy Policy

1. General Information

The protection of your personal data is a matter of particular importance to us. We process personal data exclusively in accordance with the General Data Protection Regulation (GDPR), the Austrian Data Protection Act (Datenschutzgesetz – DSG), the Telecommunications Act (TKG 2021), and other applicable Austrian and European regulations.

This Privacy Policy informs you about the nature, scope, and purpose of the collection and processing of personal data in connection with our e-commerce platform for agricultural and industrial spare parts, including B2B export activities.

2. Data Controller (Verantwortlicher)

Company name:
LFB Maschinenhandels GmbH

Registered address:
Bahnstrasse 7, 3061 Ollersbach, Austria

Email:
office@lfbagro.com

Company Register Number (Firmenbuchnummer):
FN658724m

VAT ID (UID):
ATU82345348

3. Scope of Data Processing

We process personal data only where legally permitted and only to the extent necessary for operating our online shop, handling orders, export logistics, customer communication, and compliance with legal obligations.

4. Automatically Collected Data (Server Log Files)

When visiting our website, our hosting provider automatically collects and stores the following information in server log files:

IP address
Date and time of access
Requested page or file
Browser type and version
Operating system
Referrer URL
Internet service provider

These data are processed exclusively for technical security, system stability, and troubleshooting and are not merged with other data.

Legal basis:
Art. 6(1)(f) GDPR – legitimate interest
§ 165(3) TKG 2021

5. Customer Accounts and Orders (E-Commerce)

When you place an order or create a customer account in our online shop, we process the following data:

Company name
Contact person (name)
Billing and delivery address
Email address
Phone number
VAT ID (for intra-EU or export transactions)
Order, delivery, and invoice data

This processing is required to process orders, issue invoices, handle payments, and organise shipping, including international B2B export deliveries.

Legal basis:
Art. 6(1)(b) GDPR – performance of a contract
Art. 6(1)(c) GDPR – legal obligation (tax, accounting)

6. Payment Processing

For payment processing, we may transmit necessary personal data to payment service providers, banks, or credit institutions (e.g. bank transfer, online payment services).

We do not store payment card details on our servers.

Legal basis:
Art. 6(1)(b) GDPR – contract performance

7. Shipping, Logistics and Export Processing

To fulfil deliveries, especially international B2B export shipments, we share necessary data with logistics and transport partners (e.g. freight forwarders, courier services):

Company name
Contact person
Delivery address
Phone number
Shipping-related information

Data processing is limited strictly to what is required for delivery and customs handling.

Legal basis:
Art. 6(1)(b) GDPR – contract performance
Art. 6(1)(c) GDPR – legal obligations (customs, export)

8. Contact Requests and Business Communication

If you contact us via contact form, email, or telephone, we process the data provided solely to respond to your inquiry or business request.

Legal basis:
Art. 6(1)(b) GDPR – pre-contractual measures
Art. 6(1)(a) GDPR – consent (if applicable)

9. Cookies and Consent Management

Our website uses cookies to ensure functionality and usability.

Types of cookies:

Strictly necessary cookies (shop functionality, cart, login)
Functional cookies (language, preferences)
Analytics / marketing cookies (only with consent)

Non-essential cookies are used only after explicit consent via a cookie banner.

Legal basis:
Art. 6(1)(a) GDPR – consent
§ 165(3) TKG 2021

10. Web Analytics and Third-Party Tools

If we use third-party tools (e.g. Google Analytics, Google Maps, reCAPTCHA), data processing takes place only after consent.

Where data is transferred to third countries (e.g. USA), this is done in compliance with Art. 44 et seq. GDPR, using appropriate safeguards such as EU Standard Contractual Clauses.

Legal basis:
Art. 6(1)(a) GDPR – consent

11. Data Retention

Personal data is stored only as long as necessary for the respective purpose or as required by Austrian statutory retention obligations, including:

7 years under the Austrian Commercial Code (UGB)
7 years under the Federal Fiscal Code (BAO)

12. Data Security

We implement appropriate technical and organisational measures (TOMs) in accordance with Art. 32 GDPR to protect personal data against unauthorised access, loss, misuse, or destruction.

13. Your Rights as a Data Subject

You have the right to:

Access (Art. 15 GDPR)
Rectification (Art. 16 GDPR)
Erasure (Art. 17 GDPR)
Restriction of processing (Art. 18 GDPR)
Data portability (Art. 20 GDPR)
Objection to processing (Art. 21 GDPR)
Withdrawal of consent at any time (Art. 7(3) GDPR)

Requests can be sent to the contact details listed above.

14. Right to Lodge a Complaint (Austria)

If you believe your data is processed unlawfully, you may lodge a complaint with:

Österreichische Datenschutzbehörde
Barichgasse 40–42
1030 Wien
Austria
Website: https://www.dsb.gv.at

15. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy due to legal, technical, or operational changes. The version published on this website is always applicable.